Terms & Conditions

This Terms of Use Agreement (hereinafter referred to as this "Agreement") is a legal agreement between you ("you") and Torrpa, its affiliates, and their respective successors and assigns (collectively, "Torrpa"), governing your use of www.torrpa.com and related websites and social media sites operated by Torrpa (hereinafter referred to as the "Site"). You are hereby deemed, and without the need for express written consent, to have read and agree to be bound by these Terms of Use. If you do not agree to be bound by these Terms of Use, please do not use the Site.

Torrpa reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Site at any time, effective upon posting of the revised version on the Site. It is your responsibility to review this Agreement regularly. Your continued use of the Site after any such changes constitutes your agreement to such changes.

Mobile Messaging Service Terms and Conditions

Last updated: May 12, 2025

By entering your phone number and opting in during checkout, you consent to receive marketing text messages (such as promotional codes and shopping cart reminders) from Torrpa, including messages sent via autodialer, at the number you provided. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. You can unsubscribe at any time by replying "STOP" or clicking the unsubscribe link in our messages (if provided).

The Torrpa mobile messaging service (the "Service") is operated by Torrpa or "we." Your use of the Service constitutes your agreement to these terms and conditions (the "Mobile Terms"). We may modify or cancel the Service or any features thereof without notice. We may also modify these Mobile Terms at any time, to the extent permitted by applicable law, and your continued use of the Service after any such changes become effective constitutes your acceptance of such changes.

We do not charge a service fee, but you are solely responsible for all text messaging charges imposed by your mobile carrier. Message and data rates may apply.

If you opt in to receive marketing text messages, you will receive marketing communications, including shopping cart reminders. If you opt in to receive transactional messages, you will receive text messages from Torrpa, including shipping updates, account alerts, order status, etc., to the mobile number provided by your wireless service provider. The frequency of messages may vary. You can cancel at any time by emailing customer@torrpa.com. You will receive a one-time opt-out confirmation text message. If you are subscribed to another Torrpa mobile messaging program and wish to cancel, you will need to opt out separately by following the instructions in the applicable program's mobile terms, unless otherwise required by applicable law. For service support or assistance, please email customer@torrpa.com.

We may change any short codes or phone numbers used to operate the Service at any time and will notify you of such changes. You acknowledge that any messages you send to our changed short codes or phone numbers (including any "stop" or "help" requests) may not be received, and we will not be responsible for processing requests contained in such messages.

Wireless carriers supported by the Service are not responsible for delayed or undelivered messages. You agree to provide us with a valid mobile phone number.

To the extent permitted by applicable law, you agree that we are not responsible for the failure, delay, or misdelivery of any messages sent through the Service, any errors in such messages, and/or any actions you may or may not take in reliance on such messages or the Service.

Creating an Account

To access certain content, materials, products, or services, or to place an order on the Site, you may be asked to create an account. As part of the registration process, you may be asked to click to agree to these Terms of Use and the Privacy Policy, and may then be asked to select or submit a username and password. You may also be required to provide us with certain information about yourself, including certain types of personally identifiable information such as your legal name, phone number, address, email address, gender, and age. You are responsible for ensuring that your password and account login information remain confidential, secure, and reliable at all times. Torrpa is not responsible for any misuse of your account if your password and account login information are accessed and used in any way by a third party.

Verifying Your Order

After you place an order using our shopping cart, Torrpa will verify the validity of the information you provide by verifying your payment method or shipping address. Torrpa reserves the right to refuse any order you place and/or limit the quantity on any order without providing any reason. If Torrpa refuses your order, Torrpa will attempt to notify you using the email address you provided in your order. If Torrpa rejects an order, your credit or debit card will generally not be charged, but if your card has already been charged, Torrpa will process a refund.

Order Acceptance/Confirmation

Torrpa reserves the right to refuse service (including, but not limited to, order fulfillment, customer support, and technical support) to anyone for any reason. Torrpa order invoice does not constitute actual acceptance of an order or an offer to sell. Conversely, Torrpa reserves the right to reject an order for any reason, even after the order has been invoiced.

Order Limits/Quantity Limitations

Torrpa may, at its sole discretion, limit or cancel the purchase quantity per person, per household, or per order. Torrpa also reserves the right to refuse any order you place with us. If Torrpa makes changes to an order, Torrpa will attempt to notify you by contacting the email and/or billing address you provided when placing your order.

Shipping Risks

Torrpa will provide customers with tracking information, including an estimated shipping date. However, Torrpa is not responsible for any delays, damage, or losses caused by, but not limited to, natural disasters, federal, state, or local government actions, fires, floods, strikes, lockouts, freight embargoes, and acts of God. Customers may file a claim with the courier for lost or damaged packages.

Return and Refund Policy

You may return or exchange any unused Torrpa product in accordance with the Return and Exchange Policy provided.

Termination of Use

Torrpa may terminate your account or your use of the Site at any time in its sole discretion. You will be personally liable for any orders placed or charges incurred prior to termination. Torrpa reserves the right to change, suspend, or discontinue all or part of the Site at any time without notice.

Collection

If Torrpa is required to collect any debt owed to the Company arising from a sales transaction (including, but not limited to, fraud, credit card reversals, credit accounts, etc.), Torrpa will be entitled to recover the actual costs associated with the collection, including, but not limited to, actual legal fees and costs, travel expenses, airfare, mileage, accommodations, and other necessary expenses related to the collection.

Product Updates/Errors on the Website

Product information and prices displayed on the Website are subject to change without notice. Errors will be corrected immediately upon discovery. Torrpa reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions, including after an order has been submitted, whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged and your order is canceled, Torrpa will issue a credit to your credit card account in the amount of the charge. Specific bank policies will determine when your account will be credited. If you are not completely satisfied with your purchase, you may return it in accordance with Torrpa Return Policy.

Postings

Torrpa may from time to time monitor, review, and in its sole discretion edit or delete discussions, chats, profiles, and postings on our website; however, Torrpa has no obligation to do so and assumes no responsibility or liability arising from any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, hate speech, danger, illegality, incitement, or inaccuracy contained in any such content or in any information transmitted to any such location on our website. Torrpa will cooperate with law enforcement authorities or court order requesting or directing us to disclose the identity of anyone posting any information or materials prohibited by this Agreement. Torrpa may also disclose such information if such disclosure is reasonably necessary to protect the rights, property, or personal safety of Torrpa, its customers, or the public.

Intellectual Property Ownership

All right, title, and interest in and to the Website, including the technology and trade secrets embodied therein and any custom developments related to or in connection with this Agreement, including all copyrights, patents, trade secrets, trade dress, and other proprietary rights, and any derivative works thereof, shall belong solely and exclusively to Torrpa or its licensors, and you shall have no rights whatsoever in any of the foregoing. You acknowledge that the Website constitutes valuable trade secrets and/or confidential information belonging to Torrpa or its licensors. Nothing in this Agreement or anything else shall be deemed to grant you ownership rights in all or part of the Website. All content and materials included on the Website, such as text, graphics, logos, button icons, images, audio clips, information, data, tables, photographs, charts, videos, fonts, graphics, music, sounds, and other materials and software (collectively, the "Works"), are the property of Torrpa or its content suppliers and are protected by copyright, trademark, trade secret, or other proprietary rights, valid and protected in all forms, media, and technologies now existing or hereafter developed. All Works are protected by copyright as individual works and collective works under copyright laws and international treaties, and Torrpa owns the copyright in their selection, coordination, arrangement, and enhancement.

You may not modify, remove, delete, augment, add to, publish, transmit, adapt, translate, participate in the transfer or sale, create derivative works, or in any way exploit any Work (in whole or in part). Except as expressly permitted in this Agreement, any use other than as provided for in this Agreement, including the reproduction, modification, distribution, transmission, adaptation, translation, republication, display, or performance of the Work, is strictly prohibited. You understand and acknowledge that any unauthorized disclosure, use, or copying of the proprietary products and services provided under this Agreement may cause irreparable harm to Torrpa and its licensors, for which there may be no remedy at law. You agree that Torrpa and its licensors' remedies for breach of this Agreement shall include injunctive or other equitable relief.

Trademarks

The "Torrpa" name, logo, other related names, design marks, product names, feature names, and related logos are trademarks of Torrpa and may not be used, copied, or imitated, in whole or in part, without Torrpa express prior written permission. Furthermore, the look and feel of this Website (including all page headers, custom graphics, button icons, and scripts) constitutes Torrpa service mark, trademark, and/or trade dress and may not be copied, imitated, or used, in whole or in part, without Torrpa express prior written permission.

Representations and Warranties

Each party represents and warrants that it has the legal power and authority to enter into this Agreement. You represent and warrant that you have not falsely identified yourself or provided any false information to access this Website. If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms and Conditions, in which case "you" or "your" shall refer to such entity. If you do not have such authority, you must immediately cease using this Website.

Indemnification

You shall defend, indemnify, and hold Torrpa harmless from and against all losses, damages, liabilities, costs, judgments, expenses, and expenses (including reasonable attorneys' fees) arising out of or related to any act or omission by you in connection with (i) your use of the Site or (ii) your breach of this Agreement.

Assignment

torrpa.com shall have the right to assign this Agreement (including all of our rights, titles, benefits, interests, and obligations and duties in this Agreement) to any of our affiliates and to any successor in interest. torrpa.com may delegate certain of torrpa.com's rights and responsibilities under this Agreement to independent contractors or other third parties, provided that your rights under this Agreement are not reduced. You may not assign, in whole or in part, this Agreement to any person or entity.

Disclaimer

Except as otherwise expressly provided in this Agreement, (A) the Website is provided on an "as is" and "with all faults" basis, and to the maximum extent permitted by applicable law, Torrpa, including its affiliates, subsidiaries, licensors, subcontractors, distributors, service partners, agents, and marketing partners, and their respective employees, directors, and officers (collectively, the "Torrpa Parties") disclaim all representations, warranties, and conditions, whether express or implied, with respect to the Website or otherwise relating to this Agreement, including warranties and conditions of fitness for a particular purpose, merchantability, merchantable quality, non-infringement, accuracy, and non-interference; (B) neither Torrpa nor any Torrpa Party warrants that: (i) the Website is or will be secure, accurate, complete, uninterrupted, error-free, or free of viruses, worms, other harmful components, or other programming limitations; (ii) the Website will meet your requirements; (iii) the results that may be obtained from the use of the Website will be accurate or reliable; (iv) any errors in the Website will be corrected; (C) You assume the entire cost of all necessary servicing, repair, or correction of problems caused by viruses or other harmful components, unless such errors or viruses are the direct result of Torrpa gross negligence or willful misconduct. (D) Torrpa and the Torrpa Parties jointly and severally disclaim and make no warranties or representations regarding the accuracy, quality, reliability, suitability, completeness, truthfulness, usefulness, or validity of pricing, discounts, features, products, results, or other information obtained, generated, or otherwise received by you through your access to and/or use of the Site or otherwise in connection with this Agreement. (E) Use of the Site is entirely at your own risk, and neither Torrpa nor any Torrpa Party assumes any liability or responsibility arising therefrom.

Torrpa makes no representations regarding any products or services sold through the Site. All warranties for any products purchased through the Site are provided directly by the manufacturer, not Torrpa. The Torrpa Parties make no warranties regarding the availability of specific products and services. The inclusion or offering of any products or services through the Site does not constitute any endorsement or recommendation of such products or services by the Torrpa Parties.

The limitations of liability reflect the allocation of risk between the parties. The limitations set forth in this section will survive and apply even if any limited remedy set forth herein is found to have failed of its essential purpose.

Limitation of Liability

Notwithstanding anything to the contrary in this Agreement, in no event will Torrpa be liable for any indirect, special, incidental, punitive, or consequential damages, including, but not limited to, lost profits, lost time, or loss of goodwill, even if Torrpa has been advised of the possibility of such damages, whether based in contract, tort (including negligence), strict liability, or otherwise. Torrpa will not be liable for any third-party claims brought against you. Notwithstanding the foregoing limitations, if any Torrpa Party is found liable for any loss or damage arising out of or in any way related to any of the foregoing, then in no event will such Torrpa Party's liability exceed the greater of: (A) the transaction fees charged to you for transactions conducted through the Site, or (B) one hundred U.S. dollars ($100.00). You may not bring any action, regardless of the form, arising out of or related to the Site more than one year after such action arose. You acknowledge that these limitations of liability will apply even if a remedy fails of its essential purpose and that without these limitations, you would be responsible for accessing and using the site. Some states and/or jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental, consequential or certain other types of damages, so the above exclusions may not apply to you.

User Comments, Feedback And Other Submissions

All comments, feedback, suggestions, ideas and other content disclosed, submitted or offered to Torrpa on or through the Site, or disclosed, submitted or offered in connection with your use of the Site or otherwise (collectively, the "Comments") shall be and remain the property of Torrpa. Such disclosure, submission or offer of any Comments shall constitute an assignment to Torrpa of all worldwide rights, title and interest in and to all copyrights and other intellectual property rights in the Comments. Torrpa shall exclusively own all such rights, title and interest and shall be unrestricted in its use of any Comments, commercial or otherwise. Torrpa shall have no obligation (1) to maintain any Comments in confidence; (2) to pay any compensation to users for any Comments; or (3) to respond to any Comments. Furthermore, you agree that any Comments or other User Content you submit to the Website will not violate any rights of any third party, including copyright, trademark, privacy or other personal rights.

Links to Other Websites

Our website contains links to other websites whose privacy practices may differ from ours. If you submit personal information to any of these websites, your information will be governed by their privacy statements. We encourage you to carefully read the privacy statements of any website you visit.

Dispute Resolution

If you and Torrpa are unable to resolve a dispute within thirty (30) days of written notice, you and Torrpa agree to resolve the dispute through final and binding arbitration. You and Torrpa each agree that any dispute arising out of or relating to your use of the Site will be submitted to individual and exclusive arbitration in accordance with the Hong Kong Arbitration Ordinance (Cap. 609) and the applicable arbitration rules. You may not bring any action or proceeding against us or any of our employees, officers, members, or agents in any other venue or court. You further agree that you may only resolve any dispute with us on an individual basis and may not bring any class, consolidated, or representative action as a plaintiff. Unless you and Torrpa agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a class, consolidated, or representative proceeding. Notwithstanding the foregoing, you or Torrpa may bring an action for injunctive relief to prevent and/or restrain:

Unauthorized use or misuse of the Site;

Defamation or other false or misleading statements;

Any actual or potential intellectual property infringement or unfair competition;

without first participating in the arbitration proceeding described above.

General

This Agreement shall be governed by the laws of Hong Kong and any dispute, action, claim or cause of action arising out of or relating to this Agreement or the Website, except claims for injunctive relief, shall be subject to the exclusive jurisdiction of the courts.

Any cause of action you may have with respect to your use of the Site must be commenced within one (1) year after the claim or cause of action arises.

If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be construed as nearly as possible to reflect the intent of the invalid or unenforceable provision, and all other provisions shall remain in full force and effect.

Torrpa may need to perform planned or unplanned repairs, maintenance, or upgrades, which may temporarily degrade the quality of the Website or cause partial or complete interruption of the Website. Torrpa does not guarantee that you will receive advance notice of such activities or that the Website will be uninterrupted or error-free. Any degradation in the quality of or interruption of the Website will not result in a refund or credit for any fees paid by you. No joint venture, partnership, employment, or agency relationship exists between you and Torrpa as a result of this Agreement or your use of the Website. Torrpa failure to enforce any right or provision of this Agreement will not constitute a waiver of such right or provision unless otherwise acknowledged and agreed to by Torrpa in writing.

Neither party shall be liable to the other for any delay in performing any of its obligations under this Agreement (except payment obligations) due to circumstances beyond its reasonable control, including, but not limited to, fire, flood, war, embargo, strike, riot, or intervention of any governmental authority.

If you have not yet reached another agreement with Torrpa regarding the subject matter of this Agreement, this Agreement constitutes the entire agreement between you and Torrpa and supersedes all prior or contemporaneous negotiations, discussions, or agreements, whether written or oral, between the parties regarding such subject matter. However, if you and Torrpa have reached another agreement regarding the subject matter of this Agreement, and that agreement is a signed written agreement between you and Torrpa, this Agreement shall be read and construed in conjunction with that agreement. In the event of a conflict between this Agreement and the signed written agreement, the signed written agreement shall prevail.

By purchasing products through this Website, you agree to be bound by the Torrpa Terms of Use Agreement, which, among other terms, contains limitations on the claims you may bring against Torrpa. If you do not agree to be bound by these terms, please do not purchase products through this Website.

Contact Information

If you have any questions about these Terms of Use, please contact us at customer@torrpa.com.

BUTUO LIMITED

UNIT 1802,18/F, PODIUM PLAZA, 5 HANOI ROAD, TSIM SHA TSUI HONG KONG