Shipping Policy

Free Shipping

We offer free standard shipping on all orders at no additional charge.

Order processing time is generally 1-3 business days.

Standard shipping is expected to take 5-15 business days (depending on the destination country).

Shipping Areas & Methods

We ship to over 200 countries and regions worldwide.

We work with international shipping providers including EMS, TNT, UPS, DHL, and FedEx.

Address Change

If you need to change your shipping address after placing an order, please contact customer service as soon as possible.

Once an order has entered the shipping process, the address cannot be changed.

Returns and Exchanges

We accept returns or exchanges within 30 days, provided the item is unused and in its original condition.

Please contact customer service first to obtain a Return Merchandise Authorization (RMA) number.

Return Shipping Costs:

Shipping costs are borne by us for product defects caused by us. Shipping costs are borne by you for returns or exchanges based on your preferences.

FAQ

Order Tracking: After shipment, we'll send you a tracking number so you can track your order's status in real time.

International Orders: Customs duties and import taxes may apply and are the buyer's responsibility.

Payment Methods: Visa, Mastercard, and other payment methods are accepted.

Contact Us

For any questions regarding shipping, returns, or your order, please contact customer service at customer@torrpa.com.